2025, Vol. 7, Issue 2, Part H

Human Resource Management (HRM) is a set of policies, processes, and practices related to managing employees within an organization. Its primary objective is the acquisition, development, motivation, and maintenance of human resources. The personnel aspect of HRM deals with recruitment, selection, training, promotion, compensation management, and productivity, while the welfare aspect focuses on employee benefits, health, safety, and improved working conditions. Furthermore, the industrial relations aspect includes union management, collective bargaining, discipline, and grievance resolution. All these aspects together play a crucial role in enhancing the effectiveness of performance appraisal and contributing to the success of the organization. This study evaluates the effectiveness of the KRA-based performance appraisal system at Power Grid Corporation of India Limited (PGCIL), Eastern Region-I, Patna, through a survey of 40 employees (60% executives, 40% non-executives). Likert-scale responses were used for 18 parameters. This research studies the performance of power grid employees. Using a Likert scale, it collected structured responses from both executive and non-executive employees across various dimensions. A detailed study of the company's performance, training, and facilities was also conducted based on structured interviews.