2022, Vol. 4, Issue 2, Part A

author(s)
Christina Tsolaki

abstract
Talented Management is undoubtedly integrated in the human resource management (HRM) activities and it is a blend of effective leadership, strategic minds, good communication skills emotional maturity and ability to inspire, attract and retain talented people within the organizations. The current research investigated a reputable and highly profitable organization, offering a quality service to clients but at the same time presents high turnover results. Data and information were collected systematically over a period of two years; Newspapers, past records and scores were studied, as well as semi structured open-ended interviews were carried out with 21 individuals. Main reason for the people leaving the organization was the bad working environmental conditions and specifically the focus falls on managers who exerted bad behavior, showed no respect to the individuals, no recognition towards their job and offered no developmental and promotional actions throughout their career period. Moreover, it was detected that the quality of service did not drop nor any delays were detected on the service offered to the clients.