2025, Vol. 7, Issue 1, Part E

author(s)
Aisha Mirghani Shibeika

abstract
This study
investigates the relationship between Internal Corporate Social Responsibility
(ICSR) practices and employee Job Satisfaction (JS), using stakeholder theory
as its foundation. The research examines eight key components of ICSR: training
and career development, health and safety, employee rights, welfare, vacation
policies, organizational climate, workplace diversity, and support for
employees with disabilities. Based on survey data from 450 employees at the
Saudi Telecommunication Company (STC), the study applies exploratory factor
analysis and regression techniques to assess the impact of these components.
The results reveal that ICSR positively influences job satisfaction, especially
in areas related to training, health and safety, welfare, employee rights,
diversity, and the overall work environment. In contrast, vacation benefits and
support for employees with disabilities did not demonstrate a significant
effect. The findings suggest that legal, ethical, and economic responsibilities
have a direct impact on employee satisfaction, whereas discretionary efforts
contribute in an indirect manner.