2025, Vol. 7, Issue 1, Part A

author(s)
Ben Fredj Amany

abstract
This scientific article proposes an innovative model to measure the Social Performance of Organizations, mobilizing emerging theoretical perspectives. The model distinguishes two main dimensions: Internal Social Performance, measured by salary satisfaction, work-life balance, workplace safety, satisfaction in interpersonal relationships and professional development; and External Social Performance, assessed by customer and supplier satisfaction and community engagement. This model offers a holistic assessment of employee well-being and the overall impact of the company on its external environment. In conclusion, it is presented as a strategic tool to assess social impact and stimulate continuous improvements within organizations. The implementation recommendations allow companies to effectively integrate this model into their management practices, thus promoting a proactive and sustainable approach to social responsibility.