Occupational stress and it's effect on employees performance the case of CAMPOST Bamenda
Dr. Eyong Ako
Occupational Stress plays a crucial role on the employee performance of Cameroon Postal Services (CAMPOST) in Bamenda. The aim of this research is to examine the effect of Occupational Stress on the employee performance of Cameroon Postal Services (CAMPOST) in Bamenda. The independent variable Occupational Stress (Workload, Role conflict, Role ambiguity) was used to measure the dependent variable employee performance of Cameroon Postal Services (CAMPOST) in Bamenda. A simple random sample size of management staff was used to represent the targeted population and A descriptive research design was used in this study and Regression and correlation analysis was included to represent inferential statistics. The null hypotheses were based on B Coefficient and P Values. If B coefficient is not equal to zero (B≠0) and p>0.01 then the null hypothesis is rejected. The findings showed workload coefficient of -0.032, however, is statistically significant (p = 0.005) with a negative relationship. Also the coefficient for role conflict is 0.160, indicating a positive relationship, and it is statistically significant (p = 0.000). And lastly, the coefficient for role ambiguity is -0.054, indicating a negative relationship, and it is statistically significant (p = 0.001). it is recommended to address role ambiguity by implementing clear communication strategies, and fostering a supportive work environment. Also, it is recommended to implement communication improvement initiatives, and foster an inclusive environment that encourages understanding and constructive dialogue. Again, it is recommended to implement clear communication strategies, provide transparent job expectations. In conclusion, these results highlight the nuanced interplay of workload, role conflict, and role ambiguity in shaping employee performance, providing valuable guidance for targeted interventions to optimize work conditions and enhance productivity at CAMPOST in Bamenda.
Dr. Eyong Ako. Occupational stress and it's effect on employees performance the case of CAMPOST Bamenda. Int J Res Hum Resour Manage 2024;6(2):192-200. DOI: 10.33545/26633213.2024.v6.i2b.216