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International Journal of Research in Human Resource Management
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P-ISSN: 2663-3213, E-ISSN: 2663-3361, Impact Factor: RJIF 5.6
International Journal of Research in Human Resource Management
Printed Journal   |   Refereed Journal   |   Peer Reviewed Journal
International Journal of Research in Human Resource Management
2021, Vol. 3, Issue 2, Part A
Factors affecting customer satisfaction at Vietinbank in Vietnam

Nguyen Minh Duc, Dang Thi Phuong Chi, Nguyen Hoang Tien and To Thi Kim Hong

The research study on factors affecting customer satisfaction at Vietinbank such as accessibility, navigation, page load speed, language, memory (information storage), personal customized, convenient, intuitive factors influencing the satisfaction of customers using banking service. The study also proposes a model to improve the relationship between customers and businesses.
Pages : 62-70 | 47 Views | 36 Downloads
How to cite this article:
Nguyen Minh Duc, Dang Thi Phuong Chi, Nguyen Hoang Tien, To Thi Kim Hong. Factors affecting customer satisfaction at Vietinbank in Vietnam. Int J Res Hum Resour Manage 2021;3(2):62-70.
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